jit buzz Privacy Policy

1Introduction and Scope

jit buzz is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to our website, mobile application, and other digital services. When you use any jit buzz service, you are considered to have accepted the terms of this policy.

This document has been prepared in Bengali and is an integral part of our services. Alongside reading this policy, we also ask you to read our Terms and Conditions and Responsible Gaming Guidelines, as together they form the complete framework governing the relationship between you and us.

In this policy, "we" and "our" refer to the organisation operating the jit buzz platform. "You" or "user" refers to any individual using our services.

2Information We Collect

jit buzz collects certain personal and technical information to operate its services. This information can be divided into two main categories.

2.1 Information You Provide Directly

• Full name, date of birth, and national ID or passport number (for identity verification)
• Mobile number and email address (as contact details)
• Residential address
• Payment information — account details required for bKash, Nagad, Rocket, Upay, or bank transfer (full card or account numbers are not stored)
• Username and password chosen at the time of account creation
• Contact-related information provided when submitting a support request or complaint

2.2 Automatically Collected Information

• IP address and device identification details (operating system, browser version, screen resolution)
• Login and logout times, session duration, and browsing behaviour
• Game play history, bets placed, and win/loss records
• Deposit and withdrawal transaction history
• Information collected through cookies and similar tracking technologies (details in Section 5)

3Purpose and Legal Basis for Collecting Information

jit buzz uses your information only for specific and legitimate purposes. Below we set out each purpose and its legal basis clearly.

3.1 Account Management and Identity Verification

We require identity-related information to create, manage, and secure your account. This falls under the performance of a contract and providing the service is not possible without this process.

3.2 Processing Financial Transactions

We use payment-related information to complete deposits and withdrawals and to detect fraudulent transactions. This information is also used to enforce the minimum deposit of ৳200 and minimum withdrawal of ৳500.

3.3 Compliance with Legal Obligations

Retaining certain information to meet applicable legal obligations related to anti-money laundering (AML) and identity verification is our legal responsibility.

3.4 Improving Service Quality

By analysing user behaviour, we fix platform issues, develop new features, and improve the overall user experience. This analysis is always carried out on the basis of aggregated or anonymised data, wherever possible.

3.5 Responsible Gaming Programme

As part of our responsible gaming policy, we monitor gaming behaviour. If a user shows signs of at-risk behaviour, we contact them and provide the necessary support.

3.6 Marketing Communications

If you give consent, we send relevant promotional information, bonus offers, and updates. You may withdraw this consent at any time.

4Sharing Information with Third Parties

jit buzz does not sell your personal information to third parties for commercial purposes. However, we may share information in certain circumstances.

4.1 Service Provider Partners

We work with selected partner organisations to provide services such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer gateways), technical infrastructure, fraud detection, and customer support. These organisations may use information only for specified purposes and in accordance with our instructions.

4.2 Game Providers

Game providers such as Evolution, Pragmatic Play, JILI, PG Soft, and Spribe may receive minimal technical information to keep services running properly. This typically includes session tokens and game results.

4.3 Legal Obligations and Authorities

If required on the basis of a court order, government directive, or valid request from a law enforcement agency, we may disclose specific information to fulfil legal obligations. In such cases, we always seek legal advice and provide only the minimum necessary information.

4.4 Business Transfers

In the event of a future merger, acquisition, or business restructuring, your information may be transferred. In such circumstances, we will notify you in advance and the information will remain protected under this policy.

5Cookies and Tracking Technologies

The jit buzz website and application use cookies and similar technologies. Cookies are small text files stored on your device that help our services function properly.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions, verify security tokens, and store cart or form data. Disabling these cookies may make it impossible to use the service.

5.2 Functionality Cookies

These cookies are used to remember your language preference, display settings, and other personalised preferences. They make your experience more convenient.

5.3 Analytics Cookies

We collect analytical data to understand how many users are visiting which pages, how long they stay, and where problems occur. This data is processed in aggregated and anonymised form.

5.4 Cookie Controls

You can control or delete cookies from your browser or device settings. However, please note that disabling essential cookies may cause some parts of the service to not work properly.

6Data Retention Period

jit buzz does not retain any information for longer than necessary. However, different retention periods apply to different types of information.

• Core account information (name, contact details): retained for a specified period after account closure in accordance with legal obligations.
• Financial transaction records: retained for the period required by law.
• Login and session logs: kept for a limited period for security review purposes.
• Marketing preferences and consent records: retained as evidence even after you withdraw consent.
• Game play history: kept for a specified period for responsible gaming monitoring and dispute resolution.

Once the retention period ends, information is securely deleted or anonymised in a way that it can no longer be linked to any specific individual.

7Data Security Measures

jit buzz follows industry-standard technologies and processes to protect your information.

7.1 Technical Safeguards

• All data transmission is secured through SSL/TLS encryption.
• OTP-based two-step verification is in place for account access.
• Passwords are stored using one-way encryption and cannot be read by anyone.
• Payment information is stored in an encrypted vault and can only be accessed by a limited number of staff.
• Regular security audits and vulnerability assessments are conducted.

7.2 Organisational Safeguards

• Staff are given data protection training.
• A need-to-know access principle is followed.
• A defined process is in place for handling data breach incidents.

7.3 Response to a Data Breach

In the event of a data breach, we will act promptly and notify affected users as quickly as possible. The relevant authorities will also be informed in accordance with applicable law.

8User Rights

As a jit buzz user, you have certain rights regarding your own information. To exercise these rights, you can contact us directly.

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide you with a detailed report within a reasonable timeframe.

8.2 Right to Correct Information

If any of your information is incorrect, you may request that it be corrected. You can update most information yourself from your account settings.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

8.4 Right to Object to Processing

You may withdraw consent for marketing communications at any time. You may also object to processing carried out on the basis of legitimate interests.

8.5 Right to Data Portability

If you wish, we will provide your personal information in a structured, commonly used format that can be used with another service.

To learn more about these rights or to make a request, visit our FAQ section or contact our support team directly.

9Protection of Minors

All jit buzz services are strictly for users aged 21 and above. We do not collect information from minors and they are not permitted to create accounts.

We verify age during the account verification process, and if there is any suspicion about an account, it is suspended immediately. If we believe that information from a minor has been collected in error, we will delete it immediately and close the associated account.

If a parent or guardian believes their child has created an account on jit buzz, please contact our support team. We will take prompt action.

10Changes to the Policy

jit buzz may update this privacy policy from time to time. We will notify you in different ways depending on the nature and significance of the changes.

• For significant changes, we will notify you directly by email or SMS.
• For moderate changes, a clear notice will be displayed on the website.
• For minor changes, the update date at the top of this page will be revised.

Continuing to use the service after a revised policy is published will be considered acceptance of the new policy. For important changes, we may seek your explicit consent.

11Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us directly. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.

• Instant support is available via live chat.
• Email: [email protected]

When sending a specific privacy-related request (to view, correct, or delete data), please include your account username and registered email so we can verify your identity promptly.